PAYMENT AND SALES
Lux Aestiva offers many secured payment options. Please carefully select your preferred payment option at checkout, If you are experiencing any difficulties with payment please email us at firstname.lastname@example.org.
Currency is in Australian Dollars (AUD) and includes 10% GST. Lux Aestiva is a registered Australian business and we reserve the right to alter/change prices at any time.
REFUNDS AND EXCHANGES
We do not exchange or refund products unless they are faulty, However as you are a valued customer, if you are not happy with your product please contact us at email@example.com with your concerns, and we will try and come to a mutually beneficial agreement if possible.
Delays caused by postage & shipping are out of our control, as such we cannot be held responsible for these delays once the package is sent, please carefully select your preferred postage method and tracking options at checkout.
Packages are usually sent out on a daily basis, if orders are received by 12PM AEST then we will try to send out via your selected method of shipping that business day, orders received after 12PM AEST will be sent out the next business day.
If you are have not received your package in a reasonable amount of time, please contact us at firstname.lastname@example.org, we will do everything in our power to investigate the whereabouts of your delivery.
Due to the COVID-19 crisis we are not offering standard shipping at this time, this is due to several countries not accepting standard shipments and major delays for countries that do accept standard shipping. (Excludes New Zealand)
Lux Aestiva inspects all products prior to posting. If a product is found to be faulty, Lux Aestiva will replace the item. Please contact us at email@example.com to arrange the replacement of your faulty product. Notification of a faulty item must be reported within 48 hours of receiving your delivery. After this period we are unable to offer refunds or exchanges. Please do not return anything without letting us know prior. We will refund your shipping costs if the item is found faulty and we are notified within 48 hours.
Lux Aestiva products contain ingredients that are derived directly from nuts (ie; macadamia nut oil, sweet almond oil etc.) Please carefully read the full ingredients list for your product to determine its suitability prior to purchase. Lux Aestiva will not be held liable for allergic reactions.
You may be notified when a product comes back in stock, current news and promotions. If you wish to opt out please email us at firstname.lastname@example.org
If you are having any technical issues with your order or viewing any products please email us at email@example.com.
After placing an order with Lux Aestiva you will receive an email confirming the details. Orders may be cancelled at any time due to inability to authorise a payment or insufficient stock. If a cancelled purchase has already been charged to your account we will refund your money within 7 business days. Lux Aestiva reserves the right to modify information on this website and its product listings anytime.
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from luxaestiva.com, we retain the personal information you submit upon purchase. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address.
Email marketing: Only with your permission, we may send infrequent emails about our store, new products and other updates. We will never sell your information to any third person or business.
- How do you get my consent? When you provide us with personal information to complete a transaction, verify your payment method, place an order, arrange for a delivery or return a purchase, it is implied that you consent to us collecting your data and using it for that specific reason only.
- How do I withdraw my consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at (We will endeavour to respond to you within 24 hours)
By using ours site, you represent that you are at least the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use our site.
QUESTIONS AND CONTACT INFORMATION
If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us on firstname.lastname@example.org.
With Love from the team at Lux Aestiva xx