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Delivery

Your order will be dispatched within 2 business days of cleared payment. We always do our best to get orders out as soon as possible. Please remember business days are classified as Monday - Friday and do not include public holidays, long weekends, Christmas periods and AusPost internal delays. 
 
We are based in beautiful Maroochydore on the Sunshine Coast in Queensland Australia and post shipping times vary depending on your location.

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AUSTRALIAN SHIPPING

Orders are shipped with tracking.
Please note ~ shipping times are calculated from the date shipped not the order date. Your order will be dispatched within 2 business days of cleared payment.
 
AUSTRALIAN EXPRESS SHIPPING GUIDES

QLD - 5+ Business days.
NSW + VIC Capital Cities - 6+ business days.
NSW, VIC, TAS, SA, NT & WA - Regional – 7+ Business Days.

INTERNATIONAL SHIPPING, CURRENCY, TAXES AND DUTIES

Due to the COVID-19 crisis we are not offering standard shipping at this time, this is due to several countries not accepting standard shipments and major delays for countries that do accept standard shipping. (Excludes New Zealand)

10-25+ business days and this is dependant on your location, all orders are shipped with tracking. 

Please note that all payments made on this site are in Australian Dollars.

For orders being shipped within Australia, prices are inclusive of GST.

International customers are responsible for any local taxes and duties. We do not accept international returns due to the recipient being charged customs fees or duties.

We are legally required to declare total value paid on international shipments and must include an invoice with all international orders.

PRE ORDER

If your item was market with 'PRE ORDER' your item will ship automatically when in stock.

CORRECT ADDRESSES

When your order is placed you will receive a confirmation email, please recheck your delivery address is correct. If any errors exist please contact us ASAP at hello@luxaestiva.com and we will update your information. Once your order has been dispatched we can no longer alter the address and you will be liable for the additional associated costs to resend.

If you have any questions regarding shipping times or your item whereabouts you need to contact us directly (not on social media).
Email us ASAP hello@luxaestiva.com and we will resolve any issues with you.
 
 
Love the team at Lux Aestiva xx

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